Postage & Returns
I hope that your parcel is everything you wish for and you are able to enjoy crafting some moments for yourself.
Postage
UK inc. The Isle of Man & The Channel Islands
Postage & Packing is £3.50
For orders over £50, your delivery is FREE
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Europe
Postage & Packing is £10.00
I am sorry but due to the new General Product Safety Regulations (GPSR) that came into effect on 13th December 2024, I will no longer be shipping to the EU and Northern Ireland.
You have probably seen many other UK small business post similar announcements. There are a whole load of new requirements for UK businesses selling to NI or the EU, including the need for a compliance agent based in Europe or NI along with safety checks on all products (and lots of paperwork and hoop jumping). For many small businesses like my own this is not feasible or financially viable, so we are forced not to ship to these locations. I can only hope something changes or an easier solution is announced.
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The Rest Of The World
Postage & Packing is £20.00
For international postage, if you are just buying something small and light like a piece of jewellery, please message for a postage quote and I will see what I can do as a cheaper postage price!
Please note that customs charges may apply.
Returns and Exchanges
Thank you so much for your purchase and I really hope that your happy with your goodies. You do however have every right to change your mind or if you're not happy with anything, you can return it to me for a refund.
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Please inspect your order upon receipt and contact me immediately if the item is defective, damaged or if you receive the wrong item, so I can check it out and make it right.
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To start your return your, please email hello@mariainthewood.co.uk and you'll be sent a returns form which you need to print and include in the box, along with all of the original packaging. Please note, you will be responsible for all return postage charges and it's a good idea to get proof of postage as you're responsible for the goods until they arrive back here.
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All returns must be postmarked within 28 days of the delivery date and the packaging must be in new and unused condition.
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After receiving your return and inspecting the condition of your item(s), I'll process your return or refund. Please allow at least 10 days from the receipt of your item and I'll notify you by email when your return or refund has been processed.
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Unfortunately, I cannot accept returns on sale items or gift cards.